IPv6 network issue (Resolved)
  • Priority - Critical
  • Affecting Other - Overall Network
  • We are having routing issues on our IPv6 IPs. We are investigating it.

     

  • Date - 04/07/2021 16:29 - 09/09/2021 08:57
  • Last Updated - 04/07/2021 16:31
Emergency Maintanance (Resolved)
  • Priority - Critical
  • Affecting Server - GLD08
  • We are conducting emergency maintenance on one of our NVMe servers.

    Inconvenience regretted

  • Date - 05/05/2021 20:24
  • Last Updated - 05/05/2021 20:28
One of the Storage servers rebooted (Resolved)
  • Priority - Critical
  • Affecting Server - SLV-Pool
  • One of our storage servers got rebooted, and some VMS affected we are fixing it.

  • Date - 17/05/2020 05:04 - 19/05/2020 03:33
  • Last Updated - 17/05/2020 05:09
Server SLV05 is down (Resolved)
  • Priority - Critical
  • Affecting Server - SLV05
  • OS disk on SLV05 was dead

    All vms were recovered on new OS disk

    and all vms are up and running fine

  • Date - 04/01/2020 11:09 - 04/01/2020 16:30
  • Last Updated - 04/01/2020 19:11
Node upgrade (Resolved)
  • Priority - Medium
  • Affecting Server - Xenserver 5
  • Hi,

    We will perform routine upgrade to our servers which hosts SAN plans, Linux/Windows Special plans and Some of our Storage plans, from 6:30AM EST to 12:30PM EST On this time frame some of the VMs may go offline for few minutes as part of the upgrade process Thanks!

    servaRICA Team

  • Date - 16/11/2019 06:30 - 16/11/2019 17:32
  • Last Updated - 15/11/2019 12:27
Some Storage servers failed to upgrade and was forced to reboot (Resolved)
  • Priority - Medium
  • Affecting Server - STL-STORAGE
  • Hi

    We are doing routine upgrade to your storage servers and some had issues while upgrading and was forced to reboot 

     

    all vms on those affected servers will be up in 30 min 

     

    Thanks

  • Date - 13/11/2019 10:03 - 13/11/2019 13:21
  • Last Updated - 13/11/2019 10:04
Node reboot due to network issue (Resolved)
  • Priority - Low
  • The node has networking issue and unfortunately the only way to fix it required rebooting

    All VMs up and running 

    only handful of VMs where rebooted due to this issue

     

  • Date - 15/03/2019 07:50 - 15/03/2019 08:20
  • Last Updated - 15/03/2019 12:39
Emergency Maintenance 28th March (Resolved)
  • Priority - High
  • Affecting Other - Network
  • Dear customer,


    Please be advised that our uplink provider will do maintenance from: 03-28-2017 22H00 EDT au 03-29-2017 4:00AM EDT.


    During that period the connection to our servers will be disconnected from 30 to 60 minutes. All the servers including our website
    servarica.com will be down for 30 to 60 minutes during that period.


    We are sorry for the inconvenience this may cause you.

    If you have any questions or concerns, Please contact us.


    -servaRICA Team

  • Date - 28/03/2017 22:00 - 29/03/2017 14:01
  • Last Updated - 24/03/2017 08:58
Force Reboot of All VM's In a Server (Resolved)
  • Priority - High
  • Affecting Server - Servarica Pool


  • One of our server got rebooted due to misconfiguration which doing server upgrade.
    All the VMs on that server got rebooted.
    All VMs on that server are up and running now

  • Date - 22/03/2017 14:30 - 22/03/2017 15:00
  • Last Updated - 22/03/2017 15:25
server2 had ntp issue and rebooted itself (Resolved)
  • Priority - Medium
  • Affecting Server - Servarica Pool
  • Hi All

    One of the servers rebooted itself due to misconfigured ntp server.
    in xenserver pools if one of the servers is out of sync the pool will force restart it as protection action.

    The issue has beenfixed and we are monitoring the situation


    Thanks

  • Date - 17/10/2016 15:10 - 20/10/2016 22:26
  • Last Updated - 17/10/2016 15:53
maintenance activites finished (Resolved)
  • Priority - High
  • Affecting Server - Servarica Pool
  • Hello,

    The maintenance window is finished and all VMs were intact except for 7 VMs that has been shut down and rebooted

    Unfortunately the servers where in non-stable state after the upgrade so we restored the last working version.

    We will relook into the issue and update you when needing new maintenance window

    Thanks

    servaRICA Team

  • Date - 18/02/2015 07:41
  • Last Updated - 18/02/2015 07:45
Storage network misconfiguration (Resolved)
  • Priority - Critical
  • Affecting Server - Servarica Pool
  • Hi

    We are sorry for the current downtime .
    it was caused by storage network misconfiguration
    but since vms lost access to storage network most of them will need to be hard rebooted

    if you cant access your VPS please login to your client area at
    https://servarica.com/clients

    and go to your product and issue hard reboot command
    it will take few minutes before the page give you the result

    Always you can ask

    We extremely sorry for this

    Thanks

  • Date - 12/01/2015 16:19 - 18/02/2015 07:40
  • Last Updated - 13/01/2015 09:47
Serveres Security Updates Today at 9pm EST (Resolved)
  • Priority - Critical
  • Affecting Server - Servarica Pool
  • Dear servaRICA Customers,

    Today at night we will do rolling update to most of our infrastructure.

    The update is not service affecting update . So your VMs should be running normally.

    Impact could be
    1- you will have a downtime if your VM is not using latest Xenserver tools 
    2- the performance of All VPSes will be a little bit affected as we will migrate the VMs to less number of servers to do the update

    if you have any question please let us know

    Thanks
    servaRICA Team

  • Date - 02/10/2014 21:00 - 30/10/2014 14:24
  • Last Updated - 02/10/2014 12:29
Network Unstable (Resolved)
  • Priority - High
  • Affecting Other - Network
  • Hi All,

    The network is unstable currently

    we are working on the issue and should update you once resolved

    update: the issue has been resolved after 3 hours of network unstability
    Thanks

    servaRICA Team

  • Date - 03/09/2014 12:30 - 03/09/2014 22:03
  • Last Updated - 03/09/2014 22:03
1 server went down (Resolved)
  • Priority - Medium
  • Hi

    it seems one server went down and is back up,

    we are looking for the root cause of the issue and will update this post later

    all vms should be back up in 10 minutes from now

    Thanks

  • Date - 07/06/2014 01:48 - 07/06/2014 02:10
  • Last Updated - 12/06/2014 01:21
--servaRICA-- Expected Downtime due to Mainte (Resolved)
  • Priority - Medium
  • Hi

    We are planning to do maintenance window that will affect some of our users

    The total maintenance window is 4 hours but your VPS should not be unreachable more than 2 hours.
    The maintenance will start Saturday 1/3/2014 10:00 PM EST and should finish in Sunday 2:00 AM EST 2/3/2014.
    Our website and client area should be up and running during the maintenance.

    Unless we face issues related to your VMs we will not reboot your VM during the maintenance window (your VM will just loose connectivity during the window due to it being in suspended state)

    By the way, We strongly recommend that you follow our pages in either Facebook or twitter or both at the following links
    https://twitter.com/servarica
    https://www.facebook.com/pages/ServaRICA-VPS-Hosting/132639476855419

    We will announce When the maintenance is over by posting to Facebook, Twitter and announcement section of our client area.

    Thanks

    servaRICA team

  • Date - 01/03/2014 22:00 - 02/03/2014 02:00
  • Last Updated - 02/03/2014 00:11